Job Description :
Service Improvement Analyst - £30K - £35K + Benefits

Our client is a fast paced leading brand.  Due to their continued growth they now require a Service Improvement Analyst to join their business.  

Reporting to the Service Director you will be responsible for improving, delivering service improvements around Service Desk, Incident and Problem Management.  Working with the organisations suppliers (on/offshore) you will:

• Maintain Service Desk, Incident Management and Problem Management reports on a daily, weekly, monthly and annual basis
• Drives Service Improvement of the process and functions through collaboration with all third party suppliers
• Responsible for ensuring that communication matrices of business holders and third parties are kept up to data and relevant
• Manages the productions of Major Incident Reports and ensures that actions resulting from these are fully completed
• Ensure that Incident Management, Problem Management and the IT Service Desk  across ITMS is conducted within ITIL guidelines and against 
• Analyses and recommend improvements to the management of major Incidents to increase performance in alignment with business requirements
• Obtains management information in order to drive proactive and reactive service improvement from incident data

The ideal Service Improvement Analyst will have come from a Service Desk background, having worked in or around Incident Management either within or with 3rd party suppliers particularly offshore.  This is a fantastic opportunity to join a business who continue to grow and where you can work within a strong service team, with potential to move into a Service Manager role. You will have the ability to set up and use reporting tools/spreadsheets in excel (this is not a purely reporting role but ability to utilise is key)

Strong business engagement and communication skills are key, as is attention to detail.  You will be ITIL qualified to foundation level.

Apply  now!!!

Service Improvement Analyst - £30K - £35K + Benefits